‘Digital Eavesdropping’: Unilever Looks to Exploit Vaseline’s Social Media Breakthrough.
As a product discovered more than 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline might not appear as an natural focus for digital platform algorithms.
Nonetheless, its ascent as a popular subject on TikTok has positioned it at the vanguard of an advertising revolution, where major corporations are allocating substantial funds to content creators and reducing expenditure on marketing items in traditional media.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers applying to their skin with a derivative of drilling. Today, a spree of user-generated videos have chronicled its broad application in “life hacks”.
Hailed as a remedy for cleaning shoes or prolonging the scent of perfume, along with a cure for creaky hinges. It has even been deployed to combat the nuisance of snack dust adhering to hands.
Leveraging the Buzz
Spotting its digital renaissance, marketers at Unilever boosted the tips by tasking their in-house experts with verification and letting the content creators in on the results.
Assertions that it diminished the burn from hot food on the lips were confirmed. Similarly supported were ideas it could prolong perfume and restore leather handbags. Claims that it would whiten teeth or make eyelashes longer were debunked.
The ‘Social Listening’ Strategy
Billboards and TV ads would once have formed the bulk of its promotional efforts. Yet this viral episode has led decision-makers to ramp up funding for content creators.
This observation of social channels to inform business strategy has been dubbed “social listening”. Fernando Fernández, newly named, has indicated the goal is to spend half of its colossal advertising budget on digital creator content.
Adapting to New Consumer Habits
A leading Unilever executive, who is heading the digital initiative, said the company was just evolving with contemporary approaches of engaging audiences. She said participating on platforms “without dampening the fun” was essential.
“How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, since the era of community gossip and talking about what they used.
“The trend is shifting from a broadcast model, where we would just send out ads … Currently, it's countless discussions, diverse communities. The shift of the algorithms means that these communities feel niche, yet they are vast.
“If you can make sure your brand is shared by users, recommended by peers, this builds credibility and connection. Creators are critical to that. We’re really scaling this advocacy model.”
A Seismic Media Shift
This plan mirrors profound shifts taking place in media consumption, with the youth demographic allocating more attention to apps like TikTok and Instagram than legacy broadcast and print media.
This change is evidenced by falling revenues for TV and print advertising. Within the United Kingdom, advertising income for leading TV channels have fallen by more than £600m in inflation-adjusted terms since 2019.
The Creator Economy Boom
This further signifies a media convergence as brands effectively act as media producers, linking up with a multitude of digital creators to enhance their items.
A commercial director at a major talent agency said: “Clearly, there is a migration of viewers out of certain traditional media outlets and their time is increasingly on digital video and image apps than they are viewing scheduled television or reading physical magazines.
“A lot of brands are telling us audiences believe endorsements from the individuals they follow more than they trust ads. It's an ongoing shift.”
He noted companies can reduce costs by focusing on influencers over expensive broadcast campaigns, which also allows them to tweak their content more easily to test effectiveness.
This strategy is expanding. Promotional expenditure on digital creator partnerships is rising at quadruple the rate than the media industry overall. In the US, it has increased by over 100% since 2021 and is projected to reach multi-billion dollar sums in 2025.
The Enduring Power of Broadcast
Even with this transformation, executives said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to drive countrywide discourse.
Sykes said: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”